Best Care Solutions
FAQ
Best Care Solutions
FAQ
Understanding
What is the
NDIS
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).
Bestcare Solutions is a NDIS provider with extensive expertise in the scheme. Our compassionate and well-informed team is dedicated to assisting you and ensuring a seamless experience throughout your NDIS journey. Whether you require help with plan management, support coordination, or locating suitable service providers, we are here to support you at every stage. We have put together a comprehensive list of frequently asked questions, but if you have any additional queries, please feel free to reach out to us. At Bestcare Solutions, our primary goal is to offer the essential guidance and support you need to navigate the NDIS successfully
As A Participant
The NDIS
Journey
Access NDIS
The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.
If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.
If you think you meet these requirements you can apply in one of two ways:
- You can make a Verbal Access Request by calling NDIA on 1800 800 110
- Fill out an Access Request Form [ARF] and send it to us.
To apply for the NDIS you will need to provide:
- Completed Access Request Form
- Information about your
- Age
- Residency
- Disability
NDIA Decision
The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.
If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.
Planning meeting
Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on
- Your Community and Mainstream Supports
- Management of everyday activities
- Your safety, including equipment, accommodation or help to take care of yourself or your home
- Goals you want to pursue
- How you want to manage your NDIS plan
- Support you need to use your NDIS plan.
Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.
Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.
Plan Approval & Implementation
After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.
- Self-Managed
- Plan Managed
- Agency Managed
One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.
Service Booking
Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.
Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.
You have choice and control in the delivery of your supports.
Plan Review
During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.
This may be a
- New NDIS plan with the same supports,
- New NDIS plan with minor changes to your current supports, or;
- A full plan review.
If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.
There are 3 different types of reviews:
- Internal review (Review of a Reviewable Decision / RORD)
- Request for plan review (Unscheduled Plan Review)
- Administrative Appeals Tribunal (AAT) review
Need Help
Frequently Asked
Question
Bestcare Solutions is a National Disability Insurance Scheme (NDIS) service provider. We offer a range of support services for people with disabilities to help them achieve their goals and live a fulfilling life.
We offer
- Accommodation SIL, ILO, STA, MTA and respite care
- Specialist Support Coordination
- Support Coordination
- In-home Support
- Therapeutic Supports
- Life Skills Development Program
- Community Participation Program
- Group Activities
- Assist Travel / Transport
- You will receive notification from the NDIS by your preferred mode of communication (usually email or letter) to let you know your new plan is active. It will contain your my place portal activation code, which expires within 10 days.
- About 24 hours after your plan has been approved, it will be available on the NDIS myplace portal. You will usually also receive a printed copy of your plan in the mail.
- Eligibility for NDIS Support services is determined by the National Disability Insurance Agency (NDIA). You can check your eligibility by contacting the NDIA directly or visiting their website for more information.
- Age requirements: Are you aged between 7 and 65?
- Residence requirements: Are you an Australian citizen, permanent resident, or Protected Special Category Visa holder? And you must live in Australia.
- Disability requirements: Do you have a disability caused by a permanent impairment? Do you usually need disability-specific supports to complete daily life activities?
- Early intervention requirements: Do you need some supports now to reduce your future need for support? Do you need some supports now for your family to build their skills to help you?
To access Bestcare Solutions, you will need to have an approved NDIS plan. Once you have your plan, you can contact us directly to discuss your needs and the services we can provide.
Contact us
- 0420 672 845
- info@bestcaresolutions.com.au
- A carer is a person who provides unpaid care and support to family members or friends with a disability, a serious long-term illness, a terminal illness, a drug or alcohol issue or who are frail and aged.
- Do Carers receive support outside of the NDIS? Carers receive a range of supports including respite support, counselling, education and training, peer support and advocacy.
- The Carer Advisory Service provides information and advice to carers and their families about carer supports and services.
The NDIS or the National Disability Insurance Scheme is Australia’s first national Scheme for people with disability. It provides funding directly to individuals with permanent and significant disability, their families and carers. The funding is to be utilized for all reasonable and necessary supports they need to live an ordinary life.
The NDIA stands for National Disability Insurance Agency. It is a Commonwealth government agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). The NDIA is made up of the people who will support you to understand the NDIS and whether you are eligible to access the NDIS.
Yes, all our support workers are trained and insured. Being a NDIS service provider we have abide by all the requirements prescribed the commission. Bestcare Solutions not only for their Participants but also focus on their staff’s health and well-being.
The NDIS is not means-tested and has no impact on your Disability Support Pension (DSP).
The National Disability Insurance Agency (NDIA) is a federally appointed organisation that manages the administration of all NDIS funding. They are funded by the Department of Social Services (DSS).
Absolutely, Bestcare Solutions offers a wide range of services – you may choose the right supports suitable for you. Person Centred approach is the back bone of our business, you are the focus in everything we do.